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To establish water, wastewater and integrated waste service in the City of Ontario, please contact a Customer Service Representative at (909) 395-2050. If you prefer to do business in person, you are welcome to visit our office at 1333 S Bon View Avenue.
A request for establishing service should be made at least one working day prior to the desired start date. Services can be turned on the same day for an additional fee paid upfront. No services are started on the weekends or Holidays.
All Residential services require an advance payment to start service of $120.00 or $220.00 which is based on your credit.
All Commercial accounts require an advance payment based on the service address for the water and the integrated waste. A City of Ontario Business License will be required to start service. Please contact the Business License Department at (909) 395-2022 to obtain your business license.
Ontario offers several options for residents to discard large household items. Residents can schedule a Bulky Item collection appointment by calling (909) 395-2050 or bring items to one of the City’s Community Cleanup events scheduled throughout the year.
- Residents can schedule a curbside Bulky Item collection appointment by calling (909) 395-2050.
- Single family residents may schedule up to four (4) Bulky Item appointments per calendar year.
- Apartment and condo residents should contact their property/association manager to schedule appointments.
- Curbside pickup is limited to five (5) large items per appointment.
- Residents will receive a postcard invitation in the mail to attend one of the scheduled Community Cleanup events each year.
- Community Cleanup events are held at 1425 S. Bon View Ave.
- Approximately 70% of the materials collected at these events get recycled!
Acceptable Bulky Items Include:
- Furniture & Mattresses
- Appliances & Water Heaters
- Green Waste (bundled or bagged)
- Electronic Waste (TVs, computers & stereo equipment)
Additional Items Accepted at Community Cleanup Events Include:
- Passenger Car Tires (maximum of 4)
- Scrap Metal
- Wood Waste (lumber)
Both Bulky Item collection programs are available for Ontario Residents only. Businesses can schedule a Bulky Item Collection for a fee and are not permitted at Community Cleanup events. Residents can also report abandoned items on roadways and in alleys by calling Debris Removal at (909) 395-2639 or through the “myOntario” App.
Temporary Bin Rental Information
Here is important information regarding the use and billing procedures for Temporary Bin Rental. If you have any questions or concerns, please call us at 909-395-2050 and we will be happy to assist you.
See link for current rates: https://www.ontarioca.gov/OMUC/Fees
Temporary bins are available for a 7-day rental. We require a pre-payment upfront for the rental of the bin. Additional pick-ups during the 7 days are an additional cost. Requests must be made by 3:00 p.m. for the next business day service. Saturday empties of the container cost an additional 20%.
Maximum weight limit is 800 pounds and the load must be level with the lids completely closed. The bin must be easily movable by one person. If the bin is overweight or overloaded at the time of the removal, additional fees and/or off-loading by the customer, may be required.
Bins can be used for the disposal of small amounts of roofing material, dirt, rock, sod, cement, concrete and asphalt. Do not fill the bin any higher than 12 inches from the bottom for these types of material.
Metal pipes, wood, lumber, tree limbs and branches may not exceed 48 inches in length and/or 4 inches in diameter. No large tree stumps in excess of 15 inches in diameter or length will be accepted. No plywood or similar, taller than the height of the bin will be accepted.
Bins are delivered, picked- up, and/or emptied anytime between 6:00 a.m. to 4:00 p.m. Monday – Friday, and 6:00 a.m. to 12:00 p.m. Saturday.
Bin drop off and collection is made from the public curb or alley adjacent to the service address. City employees are not authorized or obligated to enter private property or undedicated streets for the purpose of performing solid waste duties.
Hazardous Waste, E-Waste, Tires, and Bulky Items are
NEVER allowed in a Bin.
Roll Off Rental Information
Here is important information regarding the use and billing procedures for the Roll Off Rentals. If you have any questions or concerns, please call us at 909-395-2050 and we will be happy to assist you.
Hazardous Waste, E-Waste and Tires are NEVER allowed in a Roll Off.
All materials loaded into the roll off box MUST be evenly distributed and not exceed the top rail of the box. There is a 12-ton weight limit. If the limit is exceeded, excess weight violation fees will apply. You may also be required to off load extra weight should the driver determine the load is too heavy for the vehicle and road.
The roll off should be accessible and leveled off by 6:00am on the scheduled day. If the container is not accessible at the time of a scheduled service, or is cancelled at the time of service, a dry run charge will be assessed. All service cancellation requests require 24 hours advance notice.
See link for current rates: https://www.ontarioca.gov/OMUC/Fees
Non-Recyclable Material (Trash): We require an advance payment for the rental of a roll off. The advance payment will be applied to the final billing of the roll off container. The rental period is 14-days, which includes the final empty up to 5 tons. An additional cost per ton is charged for loads over 5 tons. Trash loads that contain food must be serviced every 7 days.
Recyclable Material: We require an advance payment for the rental of the roll off. The advance payment will be applied to the final billing of the roll off container. The rental period is 14-days, the rental fee is required upfront and the disposal fee will be billed once emptied and charged per ton. Recycling loads must be serviced every 14 days. If there is ANY non-recyclable waste in the roll off, the Trash rate will be applied.
- Recyclable material such as concrete, asphalt, rock, brick & ceramic tile, ceiling tile, lumber, drywall, metal, carpet and dirt can be commingled in a mixed C & D load (No sod, trash or other organics).
- Natural (unpainted, untreated) wood, grass clippings, leaves, brush, shrubbery, and tree trimmings can be commingled in a green waste load. Palm, Sod and Cactus are not acceptable in a recycling load. Green loads must be serviced every 14 days. Above rates will apply for each empty.
Household Hazardous Waste (HHW) Facility
1430 S. CUCAMONGA AVENUE
Household Hazardous Waste threatens human health and the environment when disposed of improperly. Ontario’s HHW facility is open Friday and Saturday from 9:00 a.m. to 2:00 p.m. There is no charge for this program.
Reuse Center: There is a FREE reuse center where residents can pick up partially used products dropped off by other residents.
Electronic waste is accepted at this facility. See below for details.
Beware: A vehicle can drive with only 15 gallons of household hazardous waste in containers no larger than 5-gallons. Call for other parameters.
Residents Only: Businesses must contact San Bernardino County at (909) 382-5401.
For more information: Call the City of Ontario Recycling Hotline at (909) 395-2040.
Hazardous Waste: Motor oil and filters, auto fluids (anti-freeze, transmission fluids, etc.), paints and paint thinners, household cleaners, chemical drain cleaners, pesticides and fertilizers, weed killer, pool and hobby supplies.
Electronic Waste: Computers, TVs, stereos, cell phones and landlines, radios, iPods and MP3 players, microwave ovens.
Universal Waste: Household batteries, Sharps containers (needles), fluorescent light bulbs (CFL) and tubes, and mercury-containing devices.
Empty Containers: Plastic and metal containers including paint cans with no liquid or other residual materials in them are not considered hazardous waste and can be recycled. Paint cans with dried paint in them are considered trash and can be disposed of.
Pharmaceuticals: Medications are accepted at the HHW facility; however, controlled substances are not acceptable. If you have leftover pharmaceuticals, do not flush them down the toilet because the contaminants will eventually make their way into groundwater, rivers, lakes and the ocean. Instead, bring unused portions to the HHW facility. You may also place them in a sealed container or bag and throw them in the trash container outside. If you are concerned that children may ingest your discards, crush and mix your medications with coffee grounds or kitty litter, place the mixture in a sealed container or bag and throw it in the trash.
All of these items present dangers to our health and environment. Please dispose of them properly. REDUCE AND REUSE. Use items that are less harmful to our environment and share items with a friend or neighbor.
Sharps Collection Program
As of September 01, 2008, State law makes it illegal to place Sharps (hypodermic needles, pen needles, intravenous needles, and lancets) in solid waste and recycling containers.
Placing needles in the wrong place is dangerous and can injure people as well as spread germs, including hepatitis and HIV/AIDS.
To assist Ontario residents to safely dispose of Sharps, the City is offering free Sharps Containers. Empty containers can be picked up and authorized full containers dropped off at Ontario’s Household Hazardous Waste (HHW) Facility located at 1430 S. Cucamonga Avenue.
The Sharps Container Program is only available during the HHW Facility’s open operating hours - Friday and Saturdays from 9:00 a.m. to 2:00 p.m.
A Sharps mail-back program is also available for a small fee. For more information on this program and for other details on the San Bernardino’s Countywide Program, please call (909) 382-5401 or 1-800-Oily Cat.
For availability of replacement containers, call (909) 382-5401 or 1-800-Oily Cat.
The following other Household Hazardous Waste Facilities accept sharps/needles in approved containers.
SAN BERNARDINO, CA 92408 San Bernardino International Airport 2824 East “W” Street Monday through Friday 9 a.m. to 4 p.m.
APPLE VALLEY, CA 92308 22411 Highway 18 1st and 3rd Saturdays, 10 a.m. to 2 p.m.
HESPERIA, CA 92340 Hesperia Fire Station 17443 Lemon Street Tuesday and Thursday, 9 a.m. to 3 p.m.
BIG BEAR LAKE, CA 92315 Public Services Yard 42040 Garstin Drive Saturday, 9 a.m. to 2 p.m.
JOSHUA TREE, CA 92252 West of Transportation/Floor Control Bldg. 62499 Twentynine Palms Highway 3rd Saturday, 9 a.m. to 1 p.m.
BARSTOW, CA 92311 City of Barstow Corporation Yard 900 South Avenue ‘H’ Saturday, 9 a.m. to 2 p.m.
VICTORVILLE, CA 92392 San Bernardino County Fairgrounds East of Desert Knoll Drive on Loves Lane Wednesday and Sunday, 9 a.m. to 4 p.m.